Shipping policy

Shipping Policy — SkyCase
Last updated: September 2026

At SkyCase we want your order to arrive safely and with no surprises. Please review the information below before placing your order.

Processing Times

  • Orders are processed within 1 to 3 business days after payment is confirmed.
  • Because every SkyCase case is assembled to your chosen model, colour and backboard design, each order is checked individually before dispatch.
  • Once your order ships you will receive an email with your tracking number. Tracking usually becomes active within 24 to 48 hours of dispatch.

Delivery Times

  • Estimated delivery is 5 to 10 business days after dispatch.
  • Total estimated time from order to delivery: 6 to 13 business days.
  • Delivery times are estimates, not guarantees, and may vary due to public holidays, peak periods, customs processing or carrier delays outside our control.

Where We Ship

  • Australia — our main delivery area.
  • New Zealand — flat rate, shown at checkout.
  • Rest of the world — available to most other destinations at a flat rate, shown at checkout.

Shipping Fees

  • Shipping is calculated automatically at checkout based on your delivery address and the items in your cart.
  • Australia: $6.95 AUD standard shipping, and free standard shipping on orders over $60 AUD.
  • New Zealand: $14.95 AUD flat rate on every order.
  • Rest of the world: $29.95 AUD flat rate on every order.
  • All rates are shown before you pay. There are no hidden fees or surcharges.

Carrier and Tracking

  • Orders are shipped by DHL Express, or by an equivalent tracked courier where DHL does not service your address.
  • Every order includes a tracking number so you can follow your parcel from dispatch to delivery.
  • SkyCase products are shipped from our overseas manufacturing partner. For Australian orders, all import duties and taxes are covered by SkyCase — you will not be asked to pay anything on delivery. For orders outside Australia, customs charges may apply depending on your country.

Incorrect or Incomplete Addresses

  • Please check that your shipping address is complete and accurate before completing your purchase.
  • If you notice a mistake, contact us at hello@skycase.com.au as soon as possible. If your order has not yet been dispatched we will correct it at no cost.
  • If a parcel is returned to us because of an incorrect or incomplete address, the customer is responsible for the additional shipping cost of resending it.

Lost, Delayed or Damaged Parcels

  • If your tracking has not updated for 7 business days, or your parcel arrives damaged, contact us at hello@skycase.com.au with your order number and we will investigate with the carrier.
  • If a parcel is confirmed lost or arrives damaged, we will replace it or refund it in full, at your choice.

Your Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Contact

SkyCase — Sole Trader, Lidcombe, NSW, Australia
Email: hello@skycase.com.au