Privacy policy

Privacy Policy - SkyCase
Last updated: September 2026

This Privacy Policy describes how SkyCase ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from skycase.com.au (the "Site") or otherwise communicate with us regarding our services.

For the purposes of this Privacy Policy, "you" and "your" refer to any individual using our Services, whether as a customer, visitor, or other user whose data we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information from you and about you in several ways, depending on how you interact with our Site and Services.

We may use this information to:

Process and fulfill your orders.
Communicate with you regarding your account or purchases.
Provide, maintain, and improve our Services.
Comply with legal obligations and protect against fraud.
Offer marketing and promotional communications (where permitted).

Information We Collect

Information you provide directly to us:

Contact details (name, address, phone number, email).
Order information (billing address, shipping address, payment confirmation).
Account credentials (if applicable).
Messages or communications you send to our support team.

Information collected automatically:
We may collect information automatically when you use our Site, such as your IP address, browser type, device information, and usage data. We use cookies to enhance your browsing experience and analyze website traffic.

Information from third parties:
We may receive information about you from third-party providers such as:

Shopify (our e-commerce platform provider).
Payment processors (to verify and complete payments).
Fulfillment partners (to process and ship your orders).

How We Use Cookies

Our Site uses cookies to improve your browsing experience, store preferences, and analyze usage patterns. You can control cookies through your browser settings.

For details about Shopify's use of cookies, visit: https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may share your personal information in the following cases:

With vendors and service providers who support our operations (hosting, payment processing, shipping, analytics).
With marketing partners, only if permitted by law or with your consent.
When required by law or legal request.
To enforce our terms, prevent fraud, or protect our rights.

We do not sell your personal data.

Children's Data

Our Services are not directed at children under 16, and we do not knowingly collect their data.

Security and Retention

We use reasonable administrative and technical measures to protect your information. We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your data.
Correct or delete your information.
Withdraw consent for certain processing activities.
Object to marketing communications.

You can exercise these rights by contacting us at hello@skycase.com.au. We will respond in accordance with applicable data protection laws.

International Users

SkyCase operates from Lidcombe, NSW, Australia, and works with verified production and logistics partners to fulfill orders worldwide. Your data may be transferred and processed internationally under lawful transfer mechanisms.

Contact

If you have questions about this Privacy Policy, please contact us at:

SkyCase
Email: hello@skycase.com.au

Business Type: Sole Trader
Registered Address: Lidcombe, NSW, Australia