FAQ - Frequently Asked Questions
FAQ – SkyCase
How long will it take to receive my order?
Orders are processed within 1–3 business days after payment is confirmed.
Estimated delivery times:
- Delivery typically takes 5–10 business days after dispatch
- Total estimated time from order to delivery: 6–13 business days
- Exact delivery estimates are shown at checkout based on your shipping address
You'll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Yes. Australia and New Zealand are our main delivery area, and we ship to most other destinations at a flat international rate shown at checkout.
Who delivers my order?
Orders are shipped by DHL Express, or by an equivalent tracked courier where DHL does not service your address. For Australian orders, all import duties and taxes are covered by SkyCase — you will not be asked to pay anything on delivery.
Can I return or exchange my order?
Yes, you can return your order within 30 days of receiving it, as long as it's unused and in its original packaging.
If your item arrives damaged or incorrect, contact us at hello@skycase.com.au with photos, and we'll replace or refund it.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay — all processed securely via Shopify.
Is my payment information safe?
Yes. SkyCase uses SSL encryption and secure payment gateways. We never store your card details — your information is protected at all times.
Where are your products made?
SkyCase products are designed in Lidcombe, NSW, Australia, and produced through our trusted manufacturing partners to ensure quality and reliable delivery worldwide.
How can I contact customer support?
You can reach us at hello@skycase.com.au.
Our customer service hours are Monday–Friday, 9:00 AM – 5:00 PM (AEST).
We usually respond within 24 hours on business days.
Business Information:
SkyCase is operated by a Sole Trader.
Registered Address: Lidcombe, NSW, Australia